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How we've adapted during COVID-19

Life Ready is closely monitoring coronavirus (COVID-19) as the situation unfolds and taking numerous steps to ensure both our staff, clients and communities feel safe and comfortable during the outbreaks.

We have a team of leaders meeting regularly to discuss our ongoing response and remain watchful for the latest information from health authorities and the Australian and state governments. 

The health and safety of our staff and clients is of our utmost importance. Given the rate of spread and the affect the virus is having on vulnerable parts of our population, we have implemented several safeguard measures to enhance the protection of you and our staff when you receive allied health treatment and to ensure we are all “life ready”.

As directed by the state governments, our teams have implemented a COVID Safe Plan focused on safety, prevention and response and though restrictions are easing, we continue to ensure the safety of our staff and patients. Wherever best possible, we are also offering video health consultations to keep our patients connected to our practitioners and keep a safe distance when needed.

We have created a COVIDSafe workplace by implementing:

  • Cleaning and disinfecting schedule in our treatment rooms, waiting area, kitchen, breakout rooms and gym/exercise areas
  • Density quotients, as required
  • Staff must wear a face mask and additional PPE, where/when appropriate
  • Air conditioner set to optimum air flow at the start of each work day
  • Hand sanitiser made available in all spaces
  • Record keeping and contact tracing
  • Floor markings to reinforce physical distancing
  • Mandatory mask wearing, when required

Vaccination status & mask policy

We respect your right to privacy, however, we have an obligation to keep both our employees and our clients safe, particularly those that are more susceptible to illness. We hope you can respect that is not unlawful for us to request any individual be able to provide evidence of both vaccination status or mask-wearing exemption in our best efforts to protect anyone entering our clinic. Our intent is not to preclude you from receiving the treatment you require, but more importantly to assist us to ensure the most appropriate safeguard measures are in place to protect everyone’s health

Hygiene and cleaning practices

We’re closely following the advice received from Australian medical authorities and the World Health Organisation (WHO) regarding precautions that are needed to minimise risks concerned with COVID-19. We’ve implemented health and safety precautions and are continuing to provide the latest updates to our staff to ensure they’re well informed before you book, reschedule or cancel your appointment.

We’re ensuring our staff maintain high hygiene standards in our waiting rooms, treatment rooms, gym areas and when engaging in at-home, nursing home or onsite visits. This includes practicing proper hand sanitising and washing procedures and patient screening.

Adhering to a checklist, our clinics are cleaned very frequently with the use of antibacterial cleaning products that help reduce the risk of possible harmful viruses. We are asking our patients to sanitise their hands upon entering and exiting our clinics and in addition to the standard practice for our practitioners to thoroughly wash their hands between consultations, we are removing and replacing bed covers after each patient, removing, washing and replacing linen and wiping down all surfaces, door handles, equipment and miscellaneous items.

We have also implemented telephone screening, social distancing in our gyms and waiting rooms and contactless payments. Several of our clinics have introduced temperature checks and installed perspex screens in our reception area.

We are also supporting the government guidelines of 14 days of isolation for any staff member who has returned from overseas or interstate (where appropriate).

Sadly, we may not be able to provide friendly handshakes or hugs, but we will still greet you with a smile!


Staff care

Our staff are our family, so they have access to our Employee Assistance Program and can receive counselling sessions (via Skype, telephone or in person) from a clinical psychologist.

When and where possible, we have also equipped our staff with the tools to work from home and we are encouraging staff to rest and take all the necessary precautions (including seeking a COVID-19 test) if they’re unwell. 

Video Health

Life Ready is reducing the need to physically attend our clinics by introducing an exciting national Video Health platform for physiotherapy.

For the majority, delivery of physiotherapy via video health to the comfort of your own home will be a new experience, but our clinics across Australia are well established and we have had great feedback from patients who have been using the service.

  • Over 200 qualified Life Ready trained physiotherapists
  • We’ve performed over 12,000 consults via video health
  • Nation wide coverage
  • Encrypted and certified to ensure your privacy
  • Get the help you need from the safety of your own home
  • Struggle with technology? Don’t worry. We’ll help you connect!

Learn more about video health here.

Booking policy

In the best interest for our staff and other patients, it’s is essential that you let our team know prior to making an appointment or entering our locations, if you:

  • have returned from overseas in the past 14 days
  • have a fever, cough, sore throat or shortness of breath
  • have been in close contact with someone who has a confirmed or suspected case of COVID-19

We understand that this is a time for our communities and the vulnerable in our population to feel supported, so if you need to make a change to your booking due to any of the above, alternative arrangements will be made.

For those concerned about being in proximity to others in our reception area – when you arrive at a clinic, feel free to stay in the car and phone our team to let us know you have arrived. We will check you into our booking system and let you know when it’s your turn to pop in to a treatment room.

We are also offering video health consultations and a friendly reminder of our at-home service, Life Ready Mobile. Please speak with your local Life Ready team to discuss your treatment options.

We’ve got you.

We encourage you to keep up to date with the latest COVID-19 information by visiting the Department of HealthWHO or Smart Traveller and ensure you are getting plenty of rest and sleep, hydration, enjoying healthy food and supporting those around you.