How we've adapted during COVID-19
Life Ready is closely monitoring coronavirus (COVID-19) as the situation unfolds and taking numerous steps to ensure both our staff, clients and communities feel safe and comfortable during the outbreak.
We have a team of leaders meeting regularly to discuss our ongoing response and remain watchful for the latest information from health authorities and the Australian government.
The health and safety of our staff and clients is of our utmost importance. Given the rate of spread and the affect the virus is having on vulnerable parts of our population, we have implemented several safeguard measures to enhance the protection of you and our staff when you receive allied health treatment and to ensure we are all “life ready”.
Metropolitan Melbourne roadmap for reopening
As directed by the Victorian government, our Victorian teams have implemented a COVID Safe Plan focused on safety, prevention and response and though restrictions are easing, we continue to ensure the safety of our staff and patients. Wherever best possible, we are also offering video health consultations to keep our patients connected to our practitioners and keep a safe distance when needed.
We have created a COVIDSafe workplace by implementing:
- Cleaning and disinfecting schedule in our treatment rooms, waiting area, kitchen, breakout rooms and gym/exercise areas
- Density quotient of one person per four square metres of clinical settings, with a maximum of 10 people per space
- Staff must wear a face mask and additional PPE where appropriate
- Air conditioner set to optimum air flow at the start of each work day
- Hand sanitiser made available in all spaces
- Record keeping
- Floor markings to reinforce physical distancing
Hygiene and cleaning practices
We’re closely following the advice received from Australian medical authorities and the World Health Organisation (WHO) regarding precautions that are needed to minimise risks concerned with COVID-19. We’ve implemented health and safety precautions and are continuing to provide the latest updates to our staff to ensure they’re well informed before you book, reschedule or cancel your appointment.
We’re ensuring our staff maintain high hygiene standards in our waiting rooms, treatment rooms, gym areas and when engaging in at-home, nursing home or onsite visits. This includes practicing proper hand sanitising and washing procedures and patient screening.
Adhering to a checklist, our clinics are cleaned very frequently with the use of antibacterial cleaning products that help reduce the risk of possible harmful viruses. We are asking our patients to sanitise their hands upon entering and exiting our clinics and in addition to the standard practice for our practitioners to thoroughly wash their hands between consultations, we are removing and replacing bed covers after each patient, removing, washing and replacing linen and wiping down all surfaces, door handles, equipment and miscellaneous items.
We have also implemented telephone screening, social distancing in our gyms and waiting rooms and contactless payments. Several of our clinics have introduced temperature checks and installed perspex screens in our reception area.
We are also supporting the government guidelines of 14 days of isolation for any staff member who has returned from overseas or interstate.
Sadly, we will not be able to provide friendly handshakes or hugs, but we will still greet you with a smile!
Our staff are our family, so they have access to our Employee Assistance Program and can receive counselling sessions (via Skype, telephone or in person) from a clinical psychologist.
When and where possible, we have also equipped our staff with the tools to work from home and we are encouraging staff to rest and take all the necessary precautions (including seeking a COVID-19 test) if they’re unwell.
Life Ready is reducing the need to physically attend our clinics by introducing an exciting national Video Health platform for physiotherapy.
For the majority, delivery of physiotherapy via video health to the comfort of your own home will be a new experience, but our clinics across Australia are well established and we have had great feedback from patients who have been using the service.
- Over 200 qualified Life Ready trained physiotherapists
- We’ve performed over 12,000 consults via video health
- Nation wide coverage
- Encrypted and certified to ensure your privacy
- Get the help you need from the safety of your own home
- Struggle with technology? Don’t worry. We’ll help you connect!
Learn more about video health here.
In the best interest for our staff and other patients, it’s is essential that you let our team know prior to making an appointment or entering our locations, if you:
- have returned from overseas in the past 14 days
- have a fever, cough, sore throat or shortness of breath
- have been in close contact with someone who has a confirmed or suspected case of COVID-19
We understand that this is a time for our communities and the vulnerable in our population to feel supported, so if you need to make a change to your booking due to any of the above, alternative arrangements will be made.
For those concerned about being in proximity to others in our reception area – when you arrive at a clinic, feel free to stay in the car and phone our team to let us know you have arrived. We will check you into our booking system and let you know when it’s your turn to pop in to a treatment room.
We are also offering video health consultations and a friendly reminder of our at-home service, Life Ready Mobile. Please speak with your local Life Ready team to discuss your treatment options.
We’ve got you.
We encourage you to keep up to date with the latest COVID-19 information by visiting the Department of Health, WHO or Smart Traveller and ensure you are getting plenty of rest and sleep, hydration, enjoying healthy food and supporting those around you.