Unforeseen circumstances happen. It’s what life is all about! In consideration for our practitioners and other clients, it is expected that if you are unable to attend or need to change your booked appointment, you provide us with as much notice as possible, so we can offer your appointment to those on our waiting list.
You can call our clinics, even during after hours and leave a message, or email our reception team to let us know. Cancellations within 24 hours may incur a fee, subject to the discretion of management. As our practitioners strive at all times to adhere to their schedules, clients who arrive late to their appointment may receive a shorter treatment in an effort not to inconvenience other booked clients.
Clients who fail to attend their scheduled appointment may be billed a cancellation fee, subject to the discretion of management.
Please get in touch with your local reception team for our schedule of fees and pricing. All payments must be made at the time of service. Insurance, Workers’ Compensation, Medicare and Department of Veterans Affairs claims may differ. We accept cash, cheque, EFTPOS and credit card payments.
Should you wish to claim your health fund rebate at the time of your consultation, please ensure your private health card is presented at each appointment. Clients who do not present their private health card will be billed the full amount, and the rebate can be claimed via receipt.