Unforeseen circumstances happen. It’s what life is all about! In consideration for our practitioners and other clients, it is expected that if you are unable to attend or need to change your booked appointment, you provide us with as much notice as possible, so we can offer your appointment to those on our waiting list.
You can call our clinics, even during after hours and leave a message, or email our reception team to let us know. Cancellations within 24 hours may incur a fee, subject to the discretion of management. As our practitioners strive at all times to adhere to their schedules, clients who arrive late to their appointment may receive a shorter treatment in an effort not to inconvenience other booked clients.
Clients who fail to attend their scheduled appointment may be billed a cancellation fee, subject to the discretion of management.
Please get in touch with your local reception team for our schedule of fees and pricing. All payments must be made at the time of service. Insurance, Workers’ Compensation, Medicare and Department of Veterans Affairs claims may differ. We accept cash, cheque, EFTPOS and credit card payments.
Should you wish to claim your health fund rebate at the time of your consultation, please ensure your private health card is presented at each appointment. Clients who do not present their private health card will be billed the full amount, and the rebate can be claimed via receipt.
There may be times where our practitioners and health professionals may be unable to effectively treat and provide adequate care for a particular client. This could be due to conflict of interest, repeated non-attendance/late attendance, area of professional proficiency, a person exhibiting rude, violent or threatening behaviour, proper maintenance of professional boundaries or any other lawful reason.
Ensuring the safety and protection of our staff is vital, so should any issue arise, our practitioners have the right to immediately discontinue or refuse treatment and if it is appropriate to do so, refer the client to another health professional or practice.
Life Ready Health Group acts in accordance with current state or territory and federal legislation with regards to the discontinuation or refusal of client treatment and the transfer of client health records.
Life Ready understands that each client has a unique need for privacy during a consultation depending on personal preference, natural modesty, the type of care being provided and the client’s familiarity with the service being provided.
If a client needs to disrobe for a particular treatment, our practitioners must provide a clear explanation of ‘adequate undress’ and the reason it is important. Our practitioners will offer a suitable cover (such as a gown, shorts or drape) if it is necessary, to protect the client’s dignity and may turn their back or choose to leave the room while a client disrobes.
Additionally, our clinics offer at least one area that provides satisfactory auditory privacy so that discussions with a client can be conducted in private. Discussion and phone communication at the reception area is conducted discreetly, in the interests of respecting clients and protecting the privacy of health information.
Similarly, client handover discussions are conducted discreetly and do not take place in the presence of other clients or administrative staff.
If you would like any further information on your rights and responsibilities as a client, please click here.